Store Policy
How to request specific delivery week: at checkout page, specify your preferred delivery week in Note to Seller box or contact us.
When is delivery: orders placed between Monday and Thursday will ship on the following Monday/Tuesday/Wednesday. Orders placed between Friday and Sunday night will ship on the second Monday/Tuesday/Wednesday following. Arrival day is by end of the ship week. When plants need additional time to be ready: we will email you with a new delivery week. Check your email inbox and junk/spam folder in the next 24 hours.
FedEx tracking number will be available on Wednesday/Thursday after they ship. Contact us to inquire your order's tracking number.
Special order: some plants may not be showing in the website because they have longer wait-time or low in stock. You can order them here.
Large order: only 3 trays will be shipped each week. You can put a note in Note to Seller box which 3 plants to ship first. Check/ wire transfer is a preferred way to pay for large orders.
Cancel an order: no cancellation is accepted on any paid orders. If variety is not available to ship per your requested date, we will exchange to another most similar variety or store credit. Contact us prior to purchase to ensure availability as stock changes in real time.
No Return policy: understandably NO RETURN, no refund, no reshipping, no exception to all our products. Items are as described, sold as is. We are very strict on this policy. Every order is final. Plants cannot be organized the same way as other merchandise that can be boxed, warehoused ready for shipment, and returned back to the shelf. Customers are required to confirm that they are aware of our return policy when ordering a high valued purchase.
Shipping cost is $11/tray with maximum $44 for 4 or more trays. Free shipping for orders under $123. Hawaii and Alaska will ship with 2 Day Air, thus shipping cost is $45/tray. Free sales tax to 50 states.
Shipping got delayed? We have no control over your shipment once it has left our hands and are not responsible for lost, damaged or damaged in transit items. Customers must contact FedEx directly if there was any shipping issue using tracking number provided. We are not responsible when package is delayed due to: the unavailability or refusal of a person to accept delivery of the shipment, wrong address, forwarded to another address, acts of God, disruptions in air or ground transportation networks, such as weather phenomena, and natural disasters.
Discounts when purchasing direct at RainforestRose.com, you will get discounted prices as we pass our savings in ebay fees to you.
Hardiness Zone Map: We indicate USDA zone on product title. The 2012 USDA Plant Hardiness Zone Map is the standard by which gardeners and growers can determine which plants are most likely to thrive at a location. The map is based on the average annual minimum winter temperature, divided into 10-degree F zones. Check your USDA zone (click here).
Perennials and Ornamental Grass Plug Trays
Plants in tray are rooted: Our starter plants grown in plug tray have roots established in soil for easy planting without transplant shock.
Can I buy half a tray? Can I mix different plants in a tray? If you wonder to buy only half quantity of a tray, the answer is NO. These perennials and ornamental grasses are sold by tray. They cannot be mixed up or separated.
How do plugs in a tray look like? The pictures below show plugs in different sizes depending on how many plugs in a tray. Higher quantity of plants per tray means smaller/ younger plants. Less quantity of plants per tray means larger/ more mature plants. Tray dimension is 10x20 inches for any quantity.
What are Plugs?
Plugs are small-sized baby plants grown in trays with a peat or compost substrate. These seedlings have roots established ready to spread over an adjacent area in good soil, faster than bare-root or cuttings.
In formal events such as weddings, plugs are easy to assemble for use as guest favors. Just pull out the plugs from the tray, place them into cute little pots and add pebbles on top. See how to create guest favors here.
Winter Dormancy: some plants are dormant in Winter season and you will be surprised to open the box and see nothing on the plug tray. These dormant plants are not dead, the roots are alive and will be sprouting in Spring season. If this dormancy issue concerns you, please wait until May to order the plants.
Cited from wikipedia: "In plant physiology, dormancy is a period of arrested plant growth. It is a survival strategy exhibited by many plant species, which enables them to survive in climates where part of the year is unsuitable for growth, such as winter or dry seasons."
As perennials rest in Winter, they drop off their leaves and stems to store precious energy in their roots, ready to start new growth when warm weather returns in Spring. These vernalized plants will benefit from a cold period in order to flower later on. Pull out the plugs to examine the roots. They should be firm and fleshy, not soft and mushy.
When is delivery: orders placed between Monday and Thursday will ship on the following Monday/Tuesday/Wednesday. Orders placed between Friday and Sunday night will ship on the second Monday/Tuesday/Wednesday following. Arrival day is by end of the ship week. When plants need additional time to be ready: we will email you with a new delivery week. Check your email inbox and junk/spam folder in the next 24 hours.
FedEx tracking number will be available on Wednesday/Thursday after they ship. Contact us to inquire your order's tracking number.
Special order: some plants may not be showing in the website because they have longer wait-time or low in stock. You can order them here.
Large order: only 3 trays will be shipped each week. You can put a note in Note to Seller box which 3 plants to ship first. Check/ wire transfer is a preferred way to pay for large orders.
Cancel an order: no cancellation is accepted on any paid orders. If variety is not available to ship per your requested date, we will exchange to another most similar variety or store credit. Contact us prior to purchase to ensure availability as stock changes in real time.
No Return policy: understandably NO RETURN, no refund, no reshipping, no exception to all our products. Items are as described, sold as is. We are very strict on this policy. Every order is final. Plants cannot be organized the same way as other merchandise that can be boxed, warehoused ready for shipment, and returned back to the shelf. Customers are required to confirm that they are aware of our return policy when ordering a high valued purchase.
Shipping cost is $11/tray with maximum $44 for 4 or more trays. Free shipping for orders under $123. Hawaii and Alaska will ship with 2 Day Air, thus shipping cost is $45/tray. Free sales tax to 50 states.
Shipping got delayed? We have no control over your shipment once it has left our hands and are not responsible for lost, damaged or damaged in transit items. Customers must contact FedEx directly if there was any shipping issue using tracking number provided. We are not responsible when package is delayed due to: the unavailability or refusal of a person to accept delivery of the shipment, wrong address, forwarded to another address, acts of God, disruptions in air or ground transportation networks, such as weather phenomena, and natural disasters.
Discounts when purchasing direct at RainforestRose.com, you will get discounted prices as we pass our savings in ebay fees to you.
Hardiness Zone Map: We indicate USDA zone on product title. The 2012 USDA Plant Hardiness Zone Map is the standard by which gardeners and growers can determine which plants are most likely to thrive at a location. The map is based on the average annual minimum winter temperature, divided into 10-degree F zones. Check your USDA zone (click here).
Perennials and Ornamental Grass Plug Trays
Plants in tray are rooted: Our starter plants grown in plug tray have roots established in soil for easy planting without transplant shock.
Can I buy half a tray? Can I mix different plants in a tray? If you wonder to buy only half quantity of a tray, the answer is NO. These perennials and ornamental grasses are sold by tray. They cannot be mixed up or separated.
How do plugs in a tray look like? The pictures below show plugs in different sizes depending on how many plugs in a tray. Higher quantity of plants per tray means smaller/ younger plants. Less quantity of plants per tray means larger/ more mature plants. Tray dimension is 10x20 inches for any quantity.
What are Plugs?
Plugs are small-sized baby plants grown in trays with a peat or compost substrate. These seedlings have roots established ready to spread over an adjacent area in good soil, faster than bare-root or cuttings.
In formal events such as weddings, plugs are easy to assemble for use as guest favors. Just pull out the plugs from the tray, place them into cute little pots and add pebbles on top. See how to create guest favors here.
Winter Dormancy: some plants are dormant in Winter season and you will be surprised to open the box and see nothing on the plug tray. These dormant plants are not dead, the roots are alive and will be sprouting in Spring season. If this dormancy issue concerns you, please wait until May to order the plants.
Cited from wikipedia: "In plant physiology, dormancy is a period of arrested plant growth. It is a survival strategy exhibited by many plant species, which enables them to survive in climates where part of the year is unsuitable for growth, such as winter or dry seasons."
As perennials rest in Winter, they drop off their leaves and stems to store precious energy in their roots, ready to start new growth when warm weather returns in Spring. These vernalized plants will benefit from a cold period in order to flower later on. Pull out the plugs to examine the roots. They should be firm and fleshy, not soft and mushy.